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Cancellation Policy

Your appointments are very important, and are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Any cancellations made within 24 hours of the scheduled appointment will result in a Cancellation fee. ­If you are more than 15 minutes late to your appointment, we cannot guarantee your appointment.

– Less than 6 hour notice will result in a charge equal to 50% of the reserved service amount.

– Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

– “NO SHOWS” will be charged 100% of the reserved service amount.

­If you need to cancel your appointment, Please call us at (646) ­838-­7426. We do not accept Email for cancellations.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving everyone. Lucia Lash policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION CALLS

As a courtesy, we will email and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.